We're sorry if something hasn't gone right. We take every complaint seriously and use them to improve our service. Here's how to raise one.
How to make a complaint
The fastest way is to message us through Support in your Bliss dashboard or email us. Please include:
- Your name and order number (if relevant)
- What happened and when
- How it affected you
- What outcome you'd like
Our complaints process
- Acknowledgement — we'll acknowledge your complaint within 2 working days
- Investigation — for more involved complaints, we'll investigate and respond within 10 working days
- Resolution — we'll explain what happened and what we'll do about it
If you're not happy with our response
You can escalate to our Superintendent Pharmacist or senior management. Beyond that, you have the right to refer your concerns to the General Pharmaceutical Council (GPhC), the Information Commissioner's Office (ICO), or Trading Standards / Citizens Advice.