Payment declines happen — usually for one of a few reasons, and they're almost always easy to fix.
Most common reasons
- Insufficient funds — the most frequent cause
- Card expired — your saved card needs updating
- Bank blocking the transaction — some banks flag healthcare payments or recurring charges as suspicious. A quick call to your bank usually resolves this
- 3D Secure verification missed — your bank may have sent a verification code you didn't approve
- Daily transaction limit hit
What to do
- Log in to your Bliss account and check the billing section for any notes
- Make sure your card has funds and isn't expired
- Update your payment method if needed
- If your card is fine, contact your bank and ask them to authorise payments to Bliss / Express Healthcare Ltd
- We'll automatically retry the payment over the next few days
Will my treatment be paused?
If a payment fails, we'll hold your dispatch until it succeeds. We'll do everything we can to avoid a treatment gap — but for your safety, we can't dispatch unpaid medication. The fix is usually quick once the issue is identified.
Still need help? Get in touch with our team and we'll be straight back to you.