If you cancel a 3, 6 or 12-month plan before your final month for non-medical reasons, an Early Exit Charge applies.
How it's worked out
In plain English: you pay the difference between what you actually paid and what you would have paid without a commitment discount, for the doses you've received.
Committed plans are priced lower per month in exchange for the commitment. If the commitment ends early, the discount for the months already taken is unwound.
What it doesn't include
Any admin or processing costs are absorbed by us. The charge only reflects the pricing difference on doses you've received.
When it doesn't apply
- You cancel during the final month of your plan
- You cancel a renewal at least two weeks before your next dispatch date
- Your prescriber stops treatment for a medical reason
- You're on Monthly — there's no commitment discount to unwind, so there's never an Early Exit Charge
Our team will always confirm the exact amount before processing anything.