If a payment fails, we'll retry automatically and let you know so you can fix it. Your dispatch pauses temporarily until payment goes through.
The retry flow
- Retry 1 — 24 hours after the initial failure — we try the same card again
- Retry 2 — 24 hours after retry 1 — we try again
- Retry 3 — 24 hours after retry 2 — final retry
- Dispatch pauses — after 3 failed retries, we pause your next dispatch until payment is resolved
What we do
- Email you after each failed attempt so you can update your card
- Retry automatically — you don't need to do anything if you've already updated the card
- Pause dispatch to protect you from being charged for medication that hasn't shipped
What to do
- Log in at bliss.co.uk
- Go to Account → Billing
- Update your card details
- Your next payment attempt will use the new card
Common reasons payments fail
- Card expired
- Insufficient funds
- Bank flagged the transaction as suspicious (often the case for recurring healthcare payments)
- Card was replaced (new number, same account)
A quick call to your bank or updating the card usually resolves it.
If you need more time
Get in touch through the contact form. If you're going through financial difficulty, we may be able to pause your plan — see our article on pausing.