Help Centre

Billing & Account articles

What happens at the end of my plan?

What happens if a payment fails?

Is the introductory offer available again?

Can I change my dose or switch medication mid-plan?

Will my price change during my plan?

What if I have to stop for medical reasons?

How is the Early Exit Charge calculated?

Am I locked in — can I cancel any time?

How does plan billing work?

When am I charged?

How do I change my payment method?

Why was my payment declined?

How do I update my details?

How do I reset my password?

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